VosLentilles.com spécialiste des lentilles de contact sur internet

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FAQ

Where does your contact lenses come from ?

The lenses that you buy on VosLentilles.com ©, are exactly the same as the ones you can buy from your regular source. We get our lenses from the same suppliers of the opticians.


Does cheaper lenses mean poor quality ?

On VosLentilles.com © the prices are more interesting than buying your lenses from a store because of how we work is more flexible and more economical.

Our goal is to provide you the highest quality at a better price with the best service.

All of our products are CE labelled (EU approved), meaning that our products are all original brands ensuring highest standards of quality and security.

Your purchase on VosLentilles.com © guarantees the security of the transaction and the safety for your health.


Wil my lenses be reimbursed by my insurance as if I purchased them from my optician?

We send you the proper documents with your order so you can claim the reimbursment from your insurance.


My ophtalmologist prescribed me new lenses. Can I order on your website?

We thank you for your trust, but unfortunately, we can not approve your order for a first use of contact lenses.

VosLentilles.com © is exclusivelly a contact lenses renewal web site.

We think that it is preferable to benefit from the physical presence of an eye care professional for a first time use of contact lenses.

Never forget that contact lenses are medical products that need to be adapted and tested on your eyes.

After the period of time where youreyes are used to the new lenses, you can start ordering safely on VosLentilles.com © .


I can't find my lenses on your website ?

This situation is exceptional because we hold a large choice of products on VosLentilles.com ©.

If you can't find the lenses that you need, contact our customer service and we will try to provide you the fastest way.


Is the online payment system secure?

To buy online, the customer must make sure that the online payment system is secured.

VosLentilles.com © made the choice to partner with the safest online payment partners and banks.

You can find more information on the online payment in our terms and conditions.

 

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